"Laura is a highly skilled and experienced facilitator and organiser. I have used her to manage a number of challenging meetings and conferences on behalf of the Eastbourne MP's Commission and she has always met my high expectations. I cannot recommend her highly enough."
Stephen Lloyd, MP Works & Pensions Select Committee
"Their quiet but effective challenge has been invaluable in helping us to set objectives, resolve disputes and plot a course through challenging times."
AW, East Midlands
"... provided a very professional piece of work within the agreed timescales and to budget."
Jane Sullivan, East of England Regional Assembly
Your greatest resource is your workforce, so it makes sense to know how to get the best out of them and improve your bottom line. We apply our positive approach to understand the effectiveness of your business and why your people behave as they do. We find the keys that will help you improve motivation, communcation, productivity and really turn your business around. So, if you want to do better business, contact mtc² ltd.
This is one of our favourite stories.
The organisation was confident it had found the solution to its under-performance and lack of staff commitment. The staff survey had given them the answer - improve their poor communications systems.
The consultant spent a few days with them, talking with staff, observing groups, looking at their communication methodologies. She asked questions and then reported back to the Directors.
"Your communication methods are fine," she said. "Your staff know exactly what the organisation's aims are and what needs to be done to hit the next set of targets. They're actually quiet committed to you."
"But that's not right," a Director argued, "The staff survey told us otherwise." "That's because you didn't ask the right questions," she replied. "You've gone through a lot over the past year and they've stopped listening because you're not giving them the messages they need to hear. That's what they're complaining about, not your systems.
What's your strategy? They don't know how to get engaged and help you drive it along instead of holding you back. They want you to succeed. They want to succeed. Sort out your strategy, make it clear, let them help you and the rest will follow."
"Human beings, by changing the inner attitudes of their minds, can change the outer aspects of their businesses."
Adapted from William James
Here's just some of the consultancy commissions we've undertaken. Think about what we could do for you and then be confident about contacting us.
Registered in England and Wales Company Number 6983529. Registered Office: Enterprise Centre, Station Parade, Eastbourne, East Sussex, BN21 1BD.
mtc² ltd is a member of The Federation of Small Businesses and the Eastbourne & District Chamber of Commerce.
