About mtc²

This is one of our favourite stories.

The organisation was confident it had found the solution to its problems. It wasn't performing as well as it could, and staff commitment was poor. And they had the answer. It had come out of a staff survey they'd undertaken. Improve their poor communications systems.

Along came the consultant. who spent a few days with them, talking with staff, observing groups, looking at their communication methodologies, asking questions of focus groups, constructing pictures, reading documents. She reported back to the Directors.

"Your communications methods are fine," she said. "Your staff know exactly what the organisation's aims are and how their jobs fit within your "silver thread". They know the targets that've been reached over the past quarter and what they need to do to reach the next set of targets. They're actually quiet committed to you."

"But that's not right," the Directors said, "The staff survey told us otherwise."

"That's because you didn't ask the right questions," she replied. "You've gone through a lot over the past year and your staff are worn out. They've stopped listening because you're not giving them the messages they need to hear. That's what they're complaining about, not your systems.

Where's your change strategy? They don't know how to get engaged and help you drive it along instead of holding you back. They want you to succeed. They want to succeed. Sort out your strategy, make it clear, let them help you and the rest will follow."

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